Troubleshoot video errors, buffering, and freezing

Many factors can cause video playback issues, such as net or device connection.

If a video is freezing, buffering, or you get one of these errors, y'all may be experiencing a video playback issue:

  • An error has occurred.
  • Playback mistake. Tap to retry.
  • Connectedness to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

By troubleshooting your net or device connection, your video may play without playback bug. Start by checking your internet speed, then check the steps for your device.

Troubleshoot internet and device connection

Endeavor following the steps below to troubleshoot your internet and device connections.

Cyberspace speed

The quality of your home or mobile network tin can affect how smoothly YouTube videos play, and whether videos play in Hard disk.

  • Cheque the YouTube video'southward resolution and the recommended speed needed to play the video. The table beneath shows the approximate speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K 20 Mbps
HD 1080p 5 Mbps
Hd 720p 2.5 Mbps
SD 480p 1.1 Mbps
SD 360p 0.vii Mbps
  • Endeavour running an net speed examination to brand sure your internet can support the selected video resolution. You can also change the quality of your video to improve your experience.

Note: The bodily speed that your device gets may vary from the number given when y'all run an 'cyberspace speed test.' The difference can be due to numerous factors including:

  • Wi-Fi functioning
  • Fourth dimension of solar day
  • How your Internet access provider connects to YouTube
  • How many devices are on your network: If there are a few devices on your network, and so the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You can also find out if your cyberspace Service Provider is Hd Verified; past visiting the Video Quality Report.
  • If yous're interested in seeing more info on how your videos are played dorsum, check out Stats for Nerds.
  • Attempt restarting your internet connection if the above suggestions don't meliorate your connectedness.

Smart TVs, Chromecast, and game consoles

To fix playback issues with your smart Boob tube, Chromecast, or game console -

  • Restart the YouTube app.
  • Restart your device: Do a hard restart by disconnecting the power and and then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/system software.

For the YouTube app or mobile site, attempt some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile data connection and then plow it on again.
  • Clear the YouTube app's enshroud.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest available version of the YouTube app.
  • Update to the newest bachelor version of Android.

Mobile site

  • Articulate your browser's cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a green or blackness screen in the video player

If you can hear the sound of a YouTube video, but the video player is light-green or black, try to:

  • Use a different browser to watch the video.
  • Articulate your browser's enshroud and cookies.

If that doesn't work, try some of these troubleshooting tips.

Troubleshoot sound issues

If you can't hear any audio from a YouTube video, the volume push may be turned off . Try some of the following troubleshooting steps:

  • Make sure the sound/book is turned on for your browser or device.
  • Check your device's audio settings.
  • Restart your browser or device.

Other types of problems

Issues with YouTube Paid Products;

If the above steps don't work and y'all:

  • Bought a motion-picture show or Television receiver show on YouTube, OR
  • Are an active paid member of Youtube Music, YouTube Premium, or YouTube Telly

You tin can arrive touch with us for support with purchases or memberships.

Age-restricted content

Sometimes content doesn't violate our policies, but it may not be advisable for viewers under xviii. Age-restricted videos may not be viewable to users who:

  • Are under 18 years of historic period
  • Are signed out
  • Are watching YouTube videos embedded on most tertiary-party sites

Learn more near watching age-restricted videos.

Restricted Manner

Restricted Mode is an optional setting that screens out potentially mature content yous or others using your devices may prefer not to view. When Restricted Mode is turned on, comments may not exist viewable. You can turn Restricted mode on or off.

Notation: Restricted mode works on the browser or device level, then it must exist turned on or off for each browser or device you use.

Bug downloading videos

If y'all don't have YouTube Premium or if downloading videos isn't available to you, you can't download videos. If you can download videos, but you're running into issues, attempt some of these downloading troubleshooting tips.

Account mistake bug

If you're running into issues with your business relationship, these manufactures may have more than info:

  • Issues accessing YouTube
  • Get assist signing in to YouTube

If the in a higher place steps don't work and yous're still having trouble, let us know by submitting feedback.

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